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Privacy Policy for Questy Academy

Privacy Policy
Last updated: February 25, 2026

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service. It also tells you about your privacy rights and how the law protects you.​

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We use your Personal Data to provide and improve the Service.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words with initial capital letters have meanings defined under the following conditions. These definitions have the same meaning whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Under applicable data protection laws (such as GDPR), You may be referred to as the Data Subject or User.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to Questy Academy, Inc., located in Kirkland, Washington, United States. For GDPR purposes, the Company is the Data Controller.

  • Service refers to the website (questyacademy.com), online platform, course purchasing system, account registration and login features, and related online tutoring services we provide.

  • Personal Data is any information that relates to an identified or identifiable individual. For GDPR: any information relating to You such as a name, identification number, location data, online identifier, or factors specific to physical, physiological, genetic, mental, economic, cultural, or social identity. For CCPA: any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.

  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, page visit duration, device information).

  • Cookies are small files placed on Your computer, mobile device, or any other device by a website, containing details of Your browsing history and many other uses.

  • Device means any device that can access the Service such as a computer, cellphone, or digital tablet.

  • Service Provider means any natural or legal person who processes the data on Our behalf. It refers to third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on Our behalf, perform services related to the Service, or assist Us in analyzing how the Service is used.

  • Third-party Conferencing Software refers to external tools (e.g., Zoom, Google Meet, or similar platforms) used to deliver live tutoring sessions.

Collecting and Using Your Personal Data

Types of Data Collected
Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, ZIP Code

  • Payment-related information (e.g., billing details; full card numbers are handled by third-party processors)

  • For students (especially minors): name, age, grade level (1-9), birth date, educational history, learning difficulties or special needs, emergency contact information

  • Parent/guardian information: contact details, occupation

Information about any student who is a minor must only be provided by the student’s parent or legal guardian.

Usage Data

Usage Data is collected automatically when using the Service. It may include information such as:

  • Your Device's IP address

  • Browser type and version

  • Pages of Our Service that You visit

  • Time and date of Your visit

  • Time spent on those pages

  • Unique device identifiers

  • Other diagnostic data

Information from Third Parties

  • Payment processors: We receive confirmation of purchases (e.g., transaction details, last four digits of card, contact info), but not full financial details.

  • Third-party conferencing software: Session metadata, feedback, or usage logs (We do not record sessions unless explicitly disclosed and consented to).

Children's Privacy (COPPA Compliance)

Our Service is directed to children in grades K-9, many of whom may be under 13 years old. We comply with the Children's Online Privacy Protection Act (COPPA).

  • We do not knowingly collect personal information from children under 13 without verifiable parental consent.

  • Parents/guardians must provide and verify student information.

  • If We learn that We have collected personal information from a child under 13 without verifiable parental consent, We will delete it promptly.

  • Parents/guardians may review, correct, or delete their child's information by contacting Us.

How We Use Your Personal Data

We may use Your Personal Data for the following purposes:

  • To provide and maintain Our Service (e.g., account management, course purchases, scheduling tutoring)

  • To process enrollments and evaluate appropriate tutoring based on student needs

  • To communicate with You (inquiries, updates, customer service)

  • To send marketing communications, newsletters, promotions (You can opt out anytime)

  • To personalize content and experiences

  • To analyze usage and improve the Service

  • To process payments and manage transactions

  • For research, analytics, and service development (including AI tools)

How We Share Your Personal Data

We may share Your information in these circumstances:

  • Service Providers: With vendors who help operate the Service (e.g., payment processors, hosting, analytics, conferencing tools)

  • Affiliates: With related companies under common control

  • Business Transfers: In mergers, acquisitions, or asset sales

  • Legal Requirements: To comply with laws, court orders, subpoenas, or protect rights/safety

  • Aggregate/De-identified Data: For analytics, marketing, or research (non-identifiable)

Our Use of Cookies and Tracking Technologies

We use Cookies and similar technologies to track activity and improve the Service.

  • Session Cookies: Temporary, for functionality during your visit

  • Persistent Cookies: Remain longer for preferences and analytics

You can instruct Your browser to refuse all Cookies or indicate when a Cookie is sent. Disabling Cookies may limit Service features.

We do not respond to Do Not Track (DNT) signals.

Your Rights and Choices

Depending on Your location (e.g., CCPA for California residents, GDPR for EU/EEA):

  • Access, correct, or delete Your data

  • Opt out of marketing

  • Opt out of certain data sales/sharing (if applicable)

To exercise rights, contact Us at privacy@questyacademy.com.

Changes to This Privacy Policy

We may update this Policy. Changes are posted here with an updated effective date.

Continued use constitutes acceptance.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

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